Terms and conditions

These Terms and Conditions set out the essential terms and conditions that govern the operation of the Account (as defined below). By ticking the relevant checkbox in the Mobile Application and continuing usage of the Services, you agree to these Terms and Conditions.

By agreeing to these T&Cs, you acknowledge that your funds are placed via the app purely for the purpose of testing the app and the product and you acknowledge that the product, features, terms and disclosures may not yet be in the final form. In agreeing to be a test user, you agree to hold Havenport Investments Pte Ltd harmless from any and all claims, actions, liabilities, injuries, penalties, fines, costs and expenses (collectively, “Claims”).

Definitions

For the purposes of the Terms and Conditions (which shall include all other Annexes attached hereto), the following words and phrases shall have the following meaning:

“Account” shall mean an investment account opened in the Customer's name with the Manager.

“Agreement” shall mean all the Terms and Conditions and the Annexes collectively.

“Application” shall mean account opening within the Mobile Application.

“Application Terms” shall mean the Application Terms/App terms made available on the Website.

“Assets” shall mean all the assets of the Portfolio.

“Authorised Investment”  shall include any units, shares or interests, however described, in any unit trust, mutual, exchange traded fund (“ETF”) or other investment fund registered with the Monetary of Singapore (or deemed to be authorised or recognised under law) for distribution to retail and accredited investors.

“Business Day” shall mean a day (other than a Saturday) on which banks in Singapore are open for business.

“CDP” shall mean the Central Depository (Pte) Limited.

“Core Managed Account” also referenced as “the CMA” shall mean a Managed Account of Funds determined by the Manager within an Account focused on delivery of enhanced short duration returns.

“CIS Code” Code on Collective Investment Schemes issued by the Monetary Authority of Singapore

“Computer Virus” shall mean any computer code that would damage or corrupt the data or integrity of data, storage media, other computer programs or computer systems or network or disrupt, disable, harm, interfere or otherwise impede in any manner the operation of or communications between computer hardware, software, firmware, computers, computer systems or networks.

“Contract Currency” shall mean the currency selected by the Customer in respect of an Account, where applicable. The Contract Currency may be in Singapore Dollars, United States Dollars or such other currency made available by the Manager.

“Custodian” shall mean Havenport Investments Pte. Ltd. acting in its capacity as custodian for the Portfolio.

“Customer” shall mean the person(s) whose particulars are set out in the Application.

“Financial Adviser shall mean any person who carries on a business of providing financial advisory services and is a licensed or

"Representative” exempt financial adviser as defined in the Financial Advisers Act 2001.

“Fund” shall mean a unit trust, investment fund, mutual fund or other collective investment scheme authorised or recognised by the relevant authority and distributed by or made available through the Manager from time to time.

“Gross Negligence” in relation to a person, shall mean a standard of conduct beyond negligence whereby that person acts with reckless disregard for the consequences of a breach of duty of care owed to another.

“GST” shall mean Goods and Services Tax.

“ITA” shall mean the Singapore Income Tax Act (Cap. 134).

“Instruction” shall mean any request from the Customer, including related to the opening of a new account, subscription/redemption/switch/disposal of units, account termination or others, via the Mobile Application or other means of communication, as defined in these Terms and Conditions or other agreements between the Customer and the Manager.

“the Manager” shall mean Havenport Investments Pte Ltd (Registration No.: 201015315N), a company incorporated under the laws of Singapore and having its principal place of business at 1 George Street #10-01, Singapore 049145.

“Managed Account of Funds” a discretionary portfolio management service offered by the Manager whereby a portfolio of Funds is selected and managed for and on behalf of the Customer.

“Mobile Application” a means of communication between the Customer and the Manager delivered using mobile technologies.

“Native Currency” shall mean the currency in which the relevant investment is denominated.

“Net Asset Value” shall mean the value of all the assets of the Portfolio less the value of the liabilities of the Portfolio, and shall be calculated by the Custodian and provided to the Manager and the Customer.

“Portfolio” shall mean monies and other investments and assets from time to time held in or credited to the Account.

“SGX-ST” shall mean Singapore Exchange Securities Trading Limited.

“SRS” shall mean the Supplementary Retirement Scheme.

“SRS Account” shall mean the Customer’s SRS account with a SRS Operator.

“SRS Operator” shall mean a bank designated by the relevant authority to operate SRS accounts.

“Website” shall mean the internet-based portal owned and/or operated by the Manager (including the Mobile Application).

“Terms and Conditions” shall mean these Terms and Conditions, as amended or replaced from time to time.

“Transaction” shall mean any transaction effected under the Customer’s Account in respect of any investment, and includes purchase, subscription, switch, transferring, disposal and redemption of any investment.

“Treasury Department” shall mean the United States Treasury Department.

“US Person” shall mean a United States citizen or corporation, a fiscal resident of the United States or a person liable to tax in the United States on any grounds whatsoever.

“US Tax Code” shall mean the United States Internal Revenue Code of 1939, as amended.

“Virtual Account” shall mean the unique virtual bank account number(s) assigned to the Customer to transfer funds into.

1. References

References to "Customer" and "Manager" shall include any respective successors and permitted assigns thereat.

References to "sections" are sections of these Terms and Conditions.

References to an "Annex" shall mean such Annex to the Terms and Conditions as revised, amended and supplemented from time to time.

Where appropriate, terms in the singular shall include the plural and vice versa and all references to any particular gender shall include all genders.

The headings to these Terms and Conditions are set out for ease of reference only and shall have no legal effect.

2. Disclaimer

Neither the Manager nor any of their respective subsidiaries, officers, employees or agents guarantee the maintenance or return of the capital invested by the Customer, or the performance of any investment or the Customer’s Account. The Manager does not guarantee that the Customer’s investment objective or particular need will be achieved through any investment made via such Customer’s Account, the success of the Customer’s Account, any repayment of capital, any particular rate of capital or income return or make any representation concerning the investments made via the Customer’s Account including, without limitation, any representation with respect to income tax and other taxation consequences of such investments. The Manager will not make any investments on the Customer’s behalf via his/her Account without the Customer’s instructions to do so. In making available to the Customer his/her Account and any investment, the Manager has not taken and will not take into consideration the investment objectives, financial situation or particular needs of any particular person. Before the Customer makes an investment decision on the basis of information contained in these Terms and Conditions, the Customer needs to consider, with or without the assistance of a Financial Adviser Representative, whether the investments the Customer intends to make via the Customer’s Account are appropriate in the light of the Customer’s particular investment needs, objectives, risk profile and financial circumstances. The Financial Adviser Representative through which the Customer may open his/her Account and who may assist the Customer in making investment decisions are not agents of the Manager. The Customer acknowledges that the Customer will place no reliance on the Manager in making any investment decision. Investment via the Customer’s Account requires consideration of all risks involved when investing, and in some cases of the particular risks associated with the specific investments the Customer intends to invest in.

3. Investing through the Customer’s Account

Important: The Account is only available to those persons who receive these Terms and Conditions from within Singapore. Read and retain these Terms and Conditions for future reference. All enquiries about Account or these Terms and Conditions should be directed to the Manager. The Manager reserves the right to decline any application (including an application to open an Account or any Instruction) at its absolute discretion. The meanings of the defined terms used in these Terms and Conditions are set out in the Definitions to these Terms and Conditions.

3.1 The Customer’s Account

3.1.1. The Customer will have to open an investment account with the Manager before the Customer can perform any Transaction.

3.1.2. The Customer may open one or more investment accounts (or “Accounts”). The Customer may make investments in or through an Account and such investments will be held under the Account specified by the Customer at the time of the Customer’s investment or application (as the case may be). All Transactions under any Account shall be subjected to these Terms and Conditions and such other terms and restrictions as the Manager may specify from time to time at its discretion.

If applicable, the Customer will be required to select a Contract Currency for each Account opened by the Customer and the Customer may not subsequently change this selection.

The Manager may, from time to time, make available additional features and enhancements to any of the Accounts, and the availability of such additional features and enhancements are subjected to these Terms and Conditions and such other terms and restrictions as the Manager may specify from time to time at its discretion.

3.2. Types of Accounts

3.2.1. Single Accounts

Single Accounts may be opened by any one adult. An adult is a person who has attained the age of 18 years.

3.2.2. Corporate Accounts

Corporate accounts may be opened by any company incorporated and registered in Singapore or, at the Manager’s sole discretion, corporations incorporated and registered outside Singapore. All instructions must be signed by one or more signatories of the relevant company who have been expressly authorised by way of a board resolution of that company. The Customer shall provide to the Manager from time to time upon its request of such documents, including but not limited to documents relating to the Customer’s corporate identity, registration and constitution and the authorisation of the Customer’s authorised signatories.

3.3. Investments held in the Customer’s Account

All investments made via The Customer’s Account will be held on the Customer’s behalf by a custodian. The Customer authorises the Manager to appoint a custodian (the “Custodian”) for any period of time in relation to the Customer’s investments made via the Customer’s Account to perform the functions and on the terms and conditions set out in section 3.4 (Custodial services). The Manager may, subjected to it fulfilling the necessary licensing requirements, itself undertake the role of Custodian or appoint a related entity or a third party to act as the Custodian. The Manager shall not be liable for any default or breach by any related entity or a third party appointed to act as the Custodian, and/or any of such entity’s agents in providing custodial services, where such entities are appointed in good faith. The Manager will send the Customer electronic confirmation of all investments held on the Customer’s behalf at frequencies stipulated by the relevant authorities, and in the absence of such stipulation, at frequencies determined by the Manager.

3.4. Custodial services

The Customer authorises the Custodian to hold and to effect all Transactions in relation to the Customer’s investments on the Customer’s behalf. The Custodian shall also have the power to effect any Transaction with respect to such investments upon:

3.4.1. The sale, disposal or redemption of such investments for the Customer’s Account;

3.4.2. The exchange of such investments for other investments or cash in the event there is a merger, consolidation, reorganisation, recapitalisation or readjustment of the investments concerned;

3.4.3. The conversion of such investments pursuant to their terms into other investments;

3.4.4. The exercise of subscription, purchase or other similar rights represented by such investments;

3.4.5. The collection of income and other payments with respect to such investments;

3.4.6. The transfer of such investments to any other custodian or sub-custodian by the Manager; and

3.4.7. For any other purpose incidental to or for effecting the Customer’s instructions

The Manager will collect or will procure collection of all distributions, interest, redemption proceeds and other income payable or receivable in respect of the Customer’s investments. On receipt of any such distribution, the Custodian will pay or will procure payment of the same (as they may be allocated to the Customer’s investments) in accordance with the directions of pursuant to these Terms and Conditions within any period prescribed by law or otherwise in accordance with the Custodian’s usual practice.

The Manager will send to the Customer reports, accounts and other communications that it has received in respect of any investment held by the Custodian on the Customer’s behalf which it is required to forward to the Customer by law and within the stipulated timeframes, or in the absence of any such legal requirement, may in its discretion (without the Custodian being obliged to do so) send to the Customer such reports, accounts and other communications which it may deem relevant. All rights of voting arising in respect of any investment in which the Customer is invested (including directions as to any corporate entitlement arising there from and the exercise of rights attached to such investment) will be exercised by the Custodian in such manner as it may reasonably determine as being appropriate. The Customer acknowledges that the valuation of the Account will be carried out by the Custodian or sub-custodian based on the Custodian's or sub-custodian's valuation policy. The Customer understands and agrees that all queries relating to the valuation of the Account shall be directed to the Custodian or sub- custodian and the Customer will obtain the valuation policy from the Custodian or sub-custodian directly.

The Custodian may register all investments or hold such investments in its own name or that of its nominees or in such other name and held to its order as it may think proper. As the Customer’s investments will be held in the name of the Custodian or its nominees on the Customer’s behalf, the Customer’s rights in relation to such investments may only be enforced through the Custodian or its nominees, as appropriate.

In performing its duties, the Custodian may appoint, at its discretion, other parties as its agents, sub-custodians, nominees and delegates to perform in whole or in part any of its duties and discretions. The Custodian shall not be liable for any default of such agents, sub-custodians, nominees and delegates if employed in good faith.

The Custodian shall not be liable for any loss to the Customer’s Account save where such loss is directly attributable to the fraud or negligence on the part of the Custodian in the performance of its custodial services. The Custodian shall under no circumstance be liable for any special damages.

All investments which the Custodian or any of its agents, sub-custodians, nominees or delegates may hold from time to time on the Customer’s behalf shall be subjected to a general lien for all costs and charges owed to the Manager and to the Custodian and the Customer consents to the same. The Custodian shall have power to withhold and/or sell such securities for the discharge of the Customer’s payment obligations to the Manager (on its instructions) or to the Custodian (as the case may be). Fees and expenses charged by the Custodian or sub-custodian will be borne by the Customer unless expressly waived by the Manager. The Custodian or sub-custodian is entitled to deduct its fees and expenses from Customer’s Account and to arrange for the retention or realisation of such assets as may be required to settle any of its unpaid fees and expenses without notice to the Customer.

The Customer acknowledges that the Custodian may commingle the Customer's assets with those of other customers in an omnibus account and maintain such assets with a sub-custodian. In such event, the Customer's interest in the assets may not be identifiable by separate certificates, or other physical documents or equivalent electronic records. The Custodian or sub-custodian, as the case may be, shall maintain records of the Customer's interest in the assets that have been commingled. Securities purchased on SGX-ST are held by the Custodian through a Depository Agent and holdings with CDP are not in the Customer name.

4. How the Customer’s Account works

4.1. Payment For Outstanding Fees, Charges and Expenses Payable

Subjected to these Terms and Conditions and to the extent permitted by law or by the relevant authorities, the Customer authorises the Manager to redeem as necessary any of the Customer’s investment holdings to settle any outstanding fees, charges and expenses payable to the Manager.

4.2. Investing in Funds

4.2.1. Important note

All Accounts (excluding Managed Accounts of Funds) allow the Customer, as the investor, to make the Customer’s investment decisions. Please refer to the offering documents of the relevant Funds for information about the risks associated with the Customer’s choice of investments. Each Fund is offered on the basis of information set out in the relevant offering document, a copy of which is available from the Customer’s Financial Adviser Representative or from the Website. The Customer should read the relevant offering document before deciding whether or not to invest in the Funds.

The value of the units in any Fund, and the income accruing to such units, may rise or fall. Funds are not bank deposits and they are neither guaranteed nor insured by the Manager and/or its affiliates. The risks of investment include the possible loss of the principal amount invested. Past performance of any Fund is not indicative of its future performance. In addition, the following should not be taken as an indication of the investment potential of any Fund:

(i) the credibility of the fund manager managing the Fund;

(ii) the probity of the investment company offering that Fund for investment purposes; or

(iii) the fact that the Fund is made available for investment under any of the Customer’s Accounts.

While the Manager endeavours to process the Customer’s Instructions in a timely manner, please note that completion of the relevant Transactions are dependent on the individual fund manager’s operations and processes and on the specific procedures for each particular Fund. If the Manager provides the Customer with general information that may be relevant to any Fund, such information shall not be treated or construed as advice to the Customer and the Manager will not be responsible for any loss that the Customer may suffer or incur as a result of any action taken or omitted to be taken by the Customer on the basis of such information.

The Customer acknowledges that the Manager will make all reasonable attempts to effect any instructions to cancel or amend the Customer’s Instructions as quickly as possible. However, should the Instructions be processed prior to a cancellation or amendment instruction being effected, the Customer will be obliged to accept the Transaction(s) on the original terms. Whilst all reasonable attempts will be made to inform the Customer when the Instructions is processed prior to an amendment or cancellation instruction being effected, the Manager is not obliged to do so.

The Customer acknowledges and accepts that there may be delays in processing between the time an amendment or cancellation instruction is dealt with by the Manager and the time the amendment or cancellation is effected. In the event an Instruction has been processed by the Manager, you will be obliged to accept the Transaction on the original terms.

4.2.2. Subscriptions

(i) The Customer may, from time to time, subscribe to units in one or more Funds through an Account by transferring money to their Virtual Account number at the Manager or by sending an Instruction via the Mobile Application. Such Transactions will be subjected to such limitations as may be imposed by the Manager in respect of any particular Account from time to time, including the mode of payment prescribed by the Manager in respect of that Account.

(ii) The Manager will process the receipt of money to a Customer’s Virtual Account as an Instruction.

(iii) The Customer acknowledges that the Virtual Account is not a bank account and does not have any features or functions of a savings or current- or multi-currency bank accounts; deposits made to the virtual account numbers will be credited to the master account held under the Manager

(iv) The Customer commits to transfer funds to the Virtual Account only from a bank account under the Customer’s name, using funds that the Customer is the ultimate beneficial owner of.

4.2.3. Withdrawals and redemptions

(i) The Customer may, from time to time, request to redeem the Customer’s investments under an Account, by sending a withdrawal Instruction to the Manager. Such Transactions and the Customer’s Instruction will be subjected to such limitations as may be imposed by the Manager in respect of any particular Account from time to time.

(ii) When submitting a withdrawal Instruction, the Customer agrees to only submit a bank account number under the Customer’s name and where the Customer is the ultimate beneficial owner for the proceeds to be wired to.

(iii) Payment in respect of a redemption request will be made to the Customer within such period as may be stipulated by the relevant authorities or otherwise in accordance with the Manager’s usual practice. The Manager reserves the right to deduct any outstanding fees and charges owed to the Manager from the redemption amounts prior to paying such amounts to the Customer.

4.2.4. Transfers of Customer Funds without change in beneficiary owner

The Customer may, from time to time, transfer investments not previously held with the Manager into an Account, by completing and sending the relevant Instruction to the Manager. Such Instruction will be subjected to such limitations as may be imposed by the Manager in respect of any particular Account from time to time. The Customer may request to transfer the Customer’s investments or monies from one Account to another Account. Such request will be subjected to the Manager’s sole discretion and such other terms and restrictions as the Manager may specify in respect of the relevant Accounts from time to time.

4.2.5. Transfers between Customers

The Customer may, from time to time, instruct the transfer investments held with the Manager to another Customer of the Manager via the Mobile Application. Such Instructions will be subjected to such limitations as may be imposed by the Manager from time to time, including but not limited to any anti-money laundering assessment as may be imposed. 

4.2.6. Switches

The Customer may, from time to time, switch units from one or more Funds under an Account to one or more other Funds under the same or another Account by completing and sending the relevant Instruction via the Mobile Application to the Manager. Such Instruction will be subjected to such limitations as may be imposed by the Manager in respect of any particular Account from time to time. A switch involves the redemption of units in one or more Funds and using the redemption proceeds to subscribe for units in one or more other Funds.

4.2.7. Distribution and reinvestment of income

The Customer’s income entitlement is the total of all income arising from the Customer’s investments, together with realised and unrealised gains and losses arising from the Customer’s investments, and any other amount credited in units or dollar value to the Customer’s Account in the manner that the income was received by the Manager. If the Customer has invested in any Fund which provides the Customer with an option to reinvest any income, and the Customer have elected not to make that choice, the Manager will select reinvestment as the default option. Should the Customer redeem, switch out or transfer out the Customer’s holdings prior to the crediting of dividends, it is at the Manager’s sole discretion to handle the dividends due to the Customer, either to be reinvested or paid out to the Customer.

4.2.8. Transactions and turnaround time

(i) All the Customer’s Transactions in Funds will be subjected to the minimum limits applicable to the relevant Account as prescribed by the Manager from time to time.

(ii) The Customer agrees that the Customer’s Transactions will be processed in accordance with these Terms and Conditions and such other terms, conditions and limitations as may be imposed by the Manager from time to time, including those set out in the Application.

(iii) Any Instruction or Transaction that is received by the Manager on or before the relevant cut-off time prevailing at the time of the Customer’s request on a business day, will be processed within such number of business days as may be stipulated by the relevant authorities or otherwise by the Manager, from the date the Manager accepts the Instruction. Units in any Fund to be acquired or redeemed pursuant to an Instruction will be acquired or redeemed at the prevailing unit price at the relevant valuation date for that Fund on the date that the relevant fund manager accepts and carries out the transaction request received from the Manager, and in the case of subscription requests to be accepted only on a cleared funds basis, such later valuation date after the date the relevant fund manager receives the subscription monies. All subscription monies will be submitted to the relevant fund manager after deducting any applicable fees and charges due to the Manager.

4.2.9. Deferment of transactions and valuation

The Customer acknowledges and agrees that the Manager has the right to suspend the processing of Transactions of units in any Fund or the provision and/or publication of the prices of units in any Fund due to any of the following:

(i) when dealings in any Fund have been suspended;

(ii) when any of the recognised stock exchanges or markets on which the unit prices are quoted is closed other than the normal closing hours or days or has restricted dealings;

(iii) when the fund manager managing any Fund is unable to repatriate money, or considers that any transfer of money for purposes of completing the investment or redemption of units under the Customer’s Account is not possible at the normal exchange rates (if applicable);

(iv) when an Instruction is not given according to these Terms and Conditions and/or those of the applicable section of the Application; or

(v) the occurrence of any other circumstances which, in the Manager’s opinion, renders the calculation and/or provision or publication of fair and accurate unit prices not possible. 

The Manager will not be responsible for any losses that may be suffered by the Customer due to such suspension of processing for any Transaction or the provision and/or publication of the prices of units in any Fund.

4.2.10. Termination and winding-up of Funds

The Customer acknowledges and agrees that:

(i) The Manager may give the Customer such prior notice as may be required by law or stipulated by the relevant authorities (and in the absence of such requirement or stipulation, in accordance with its usual practice) of the termination and/or winding-up of any of the Fund in which units are acquired under the Customer’s Account, if the Manager is notified that such Fund will be closed to further investments and/ or is or is to be terminated or wound up (subjected to the Manager having received such notice in good time from the fund manager or trustee of the relevant Fund);

(ii) if notice of termination and/or winding-up of a Fund is given and units in the Fund under the Customer’s Account are to be redeemed, the Manager shall use the proceeds from such redemption to subscribe into other Funds only if it receives the relevant Instruction from the Customer within the period stated in the notice of termination and/or winding-up. In the absence of such instructions, the Manager shall pay the proceeds of such redemption to the Customer.

(iii) Notwithstanding anything in these Terms and Conditions, the Manager has the right to discontinue or suspend the offer of any Fund through the Manager.

(iv) The Customer authorises the Manager to redeem the Customer’s investments (if any) in any Fund with a stipulated maturity date upon its maturity as specified by the relevant fund manager and pay the proceeds from such redemption to the Customer. the Manager shall use the proceeds to subscribe into other Funds only if it receives the relevant Instruction from the Customer on or before the maturity of the first Fund.

4.2.11. Fund information and reports

(i) The current versions of the offering documents for each of the Funds provided to the Manager by the relevant fund managers may be obtained from the Manager or the Website or the Mobile Application. As the offering documents for all Funds available are prepared by the relevant fund managers, the Manager is not responsible for the accuracy of the information provided in any offering document and shall not be liable for any outcome arising from the use of the information provided in such offering documents.

(ii) The Customer consents to receiving Fund reports by electronic means via the Mobile Application, including by provision of an electronic link to the relevant reports. The latest Fund reports may be obtained from the Manager or the Website at the frequencies stipulated by the relevant authorities, provided that the Manager has received the same from the relevant fund managers.

4.2.12. Authorisations to SRS Operator for SRS Transactions

(i) The Customer authorises Customer’s SRS Operator to:

(a) debit the Customer’s SRS account with the sum of monies specified by the Manager for settlement of the Customer’s indicated investments including fees, expenses or bank charges related to the investments and other approved bank charges under the SRS;

(b) credit the Customer’s SRS Account with any income or any proceeds arising from the Customer’s investments that are received by the Manager and/or withdrawn, disposed or redeemed by the Customer; and

(c) disclose to the Manager any information deemed appropriate by the SRS Operator in connection with the transactions being processed.

(ii) The Customer acknowledges that in the event that any Instruction cannot be settled by the Manager for any reason, including data discrepancies or insufficient funds in Customer’s SRS Account, the Instruction may be cancelled at the Manager’s sole discretion. The Customer agrees to absolve the Manager from any liability arising from such cancellation. The Customer also acknowledges that charges may be imposed by the SRS Operator in relation to the transaction.

Core Managed Account – Applicable to Section 5 to 8

5. Appointment and Functions of the Manager

5.1. The Customer appoints the Manager to manage the Portfolio in the Customer's name and on its behalf in accordance with the investment policies applicable to any investment strategy or product that may from time to time be agreed between the Customer and the Manager ("Investment Policies") set out in the Annexes and the terms and conditions set out in the Agreement (including the Annexes). The Customer grants the Manager full authority on behalf of the Customer to invest the Portfolio in any Authorised Investments as the Manager may in its discretion consider advisable including purchasing or selling Authorised Investments at such time and at such prices and on such terms as it sees fit and to instruct the remittance of monies from the Portfolio for any purpose related to the management of the Portfolio upon the terms and conditions set out in the Agreement and otherwise to deal with the Portfolio as the Manager in its absolute discretion considers advisable and generally to exercise on the Customer's behalf all powers in relation to the Portfolio which the Customer could exercise if personally managing the Portfolio. The Manager may, on behalf of the Portfolio, do any act or execute any document or enter into any contract or agreement it deems necessary or desirable for the management of the Portfolio herein.

5.2. The Agreement shall be effective once the Manager has completed its know-your-customer and anti-money laundering clearing procedures on the Customer and is satisfied with the outcome of such procedures.

6. Rights in respect of Authorised Investments

6.1. The Manager shall not have any responsibility for notifying the Customer of or forwarding to the Customer any proxies, notices or other documents relating to any Authorised Investment.

6.2. The Manager shall not have any responsibility as regards any rights of attendance or voting or any subscription, conversion or other rights in respect of any Authorised Investment or as regards any takeover, merger, consolidation, reorganisation, receivership, liquidation, bankruptcy or other proceedings or any compromise or arrangement relating to any Authorised Investment comprising part of the Portfolio. The Manager shall not be precluded from exercising any such rights or taking such action in connection with any or all such corporate actions or matters as the Manager may in its absolute discretion think fit.

7. Instructions

7.1. The Customer authorises the Manager to act on any instructions or other communications given by the Customer, or in the case of a corporation, by its authorised signatory(ies) as provided during account opening (and such authorised signatory(ies) may give a valid receipt and discharge to the Manager in each case until receipt by the Manager of written notification from the Customer of a change or cancellation of such authority, accompanied by a certified board resolution in a form satisfactory to the Manager authorising the change or cancellation (if appropriate).

7.2. All instructions and communications to the Manager in connection with the Agreement shall be given to the Manager at its office at 1 George Street, #10-01 Singapore 049145 or such other address or email address or phone/Whatsapp number as may be notified by the Manager to the Customer from time to time and shall only be effective upon receipt by the Manager.

7.3. The Manager is authorised to act on any instructions or communications in writing or given by email, Whatsapp, telephone or in person and signed, given or made or purported to be signed, given or made by the Customer or on behalf of the Customer by the authorised signatory(ies) as provided during account opening (as the case may be) if believed by the Manager to be genuine. Except in the case of its own wilful default or neglect, the Manager shall not be liable for any loss resulting from reliance on any invalid communications given or made or purported to be given or made by or on behalf of the Customer.

7.4. In the event of receiving conflicting or ambiguous instructions, the Manager may refuse to act on those instructions until it has received unequivocal instructions from or on behalf of the Customer. The Manager may (but may refuse to) carry out telephone or other instructions before signed written confirmation is received, and may refuse to act on any instruction if, in the Manager's sole opinion, to do so would contravene any law of any jurisdiction.

7.5. The Customer agrees from time to time to sign (or cause to be signed on its behalf) all such documents and to provide all such information as the Manager may consider necessary or desirable in connection with the Agreement.

8. Authority

8.1. During its appointment, the Manager shall manage the Portfolio subject to compliance with the Investment Policies as attached in the applicable Annexes but otherwise on a fully discretionary basis.

8.2. The Customer authorises the Manager to perform all acts (on its behalf or otherwise) at any time which are in the Manager's sole opinion necessary or desirable to permit it to perform its duties and exercise its rights and discretions hereunder and to comply with the provisions of any law or obligation (including any requirement imposed on it to disclose information relating to the Portfolio to any taxation or other governmental authority) to which the Manager may be subject in relation to the Agreement or the Portfolio.

8.3. Without prejudice to the generality of the foregoing, and during the continuance of its appointment, the Manager shall be empowered to:

8.3.1. Identify, review and evaluate investment and realisation opportunities for the Customer;

8.3.2. Make, purchase, sell or otherwise dispose of any of the Authorised Investments at such time and at such prices and on such terms as it sees fit, to exchange or convert all or any part of the Portfolio for or into any investment, to instruct the remitting of monies from the Portfolio for any purpose related to the management of the Portfolio pursuant to the Agreement and otherwise to deal with the Portfolio as the Manager in its absolute discretion considers advisable and generally to exercise all powers in relation to the Portfolio;

8.3.3. Based on information as may reasonably be available to it, monitor the performance and supervise the maintenance of the Authorised Investments and, as circumstances may require to determine and implement changes in such investments;

8.3.4. issue all instructions and authorisations to the Custodian or sub-custodian, as the case may be regarding Authorised Investments and money therein in the ordinary course of business and to pay, or authorise the payment and reimbursement of, sales commissions, if necessary;

8.3.5. negotiate, enter into, and perform all contracts, agreements and other undertakings as may in the opinion of the Manager be necessary or advisable or incidental to the carrying out of the objectives of the Agreement in accordance with the values regulations and practices of relevant markets

8.3.6. To prepare material for inclusion in reports of the Customer as may be reasonably required by the Customer or as required by the Laws; and

8.3.7. Exercise such rights, powers, privileges and other incidents of ownership or possession with respect to any Authorised Investments including the right to vote securities and other like matters relating to the Authorised Investments.

8.4. The Manager may delegate any or all of its powers, duties, services and responsibilities under the Agreement to an affiliate of the Manager or any other person as the Manager may appoint and may provide information about the Customer and the Portfolio to any such person, but the Manager's liability to the Customer for all matters so delegated shall remain. No additional fees shall be imposed for such services except as otherwise agreed.

8.5. The Manager may employ agents (including affiliates) to perform any administrative, dealing or ancillary services (including, but not limited to, back-office processing and reconciliation of trades and maintenance of records) required to enable the Manager to perform its duties and services under the Agreement.

9. Additional Deposit and Withdrawal from the account

The Customer may deposit additional funds in the Account or withdraw from the Account at such time and on such terms and conditions as set out in these Terms and Conditions.

10. Important Information for Account Holders

10.1. Exclusion of liability

10.1.1. The Customer agrees that the Manager, the Custodian and their respective nominees (and a reference to “the Manager” in this section shall be a reference to the Manager, the Custodian or their respective nominees, as the case may be) shall not be liable for any loss, damage or expense suffered or incurred by the Customer (including but not limited to losses suffered as a result of the exercise by the Manager of the powers or discretions conferred on it by these Terms and Conditions, and whether in its capacity as administrator of the Customer’s Account, or otherwise, as the case may be), which is not due to the deliberate fault or negligence of the Manager. In any event, the Manager shall not be liable, whether in tort, in contract or otherwise, for any consequential or indirect losses of any kind, including loss of profits or for punitive damages. the Manager shall not be imputed with notice or knowledge of any information the Customer may have communicated to the Customer’s Financial Adviser Representative. Transactions carried out by the Manager on the Customer’s instructions, made or given or purporting to be made or given by the Customer or by any other person on the Customer’s behalf, shall be binding on the Customer for all purposes regardless of the circumstances prevailing or the nature of the transaction or arrangement or the amount of money involved and notwithstanding any error or misunderstanding or lack of clarity in the terms of such instructions or other communications. The Customer shall indemnify and hold the Manager harmless against any and all loss, damage, costs, charges and/or expenses suffered and/or incurred by the Manager as a result of acting or relying on any of the Customer’s instructions made or given or purporting to be made or given by the Customer or by any other person on the Customer’s behalf (in whatsoever form given).

10.1.2. The Manager accepts no responsibility and shall have no liability whatsoever to the Customer:

(i) in relation to the Customer’s receipt of advice or recommendation from the Customer’s Financial Adviser Representative. The Customer acknowledges the importance of seeking independent financial advice with respect to any investment the Customer may wish to make; and

(ii) for any costs, expenses, disbursements, liabilities, obligations, penalties, claims, demands, actions, proceedings, judgement, suits, losses (including any consequential loss and any loss of investment opportunity), or damages of whatsoever nature suffered or incurred by the Customer as a result of, or in connection with, any Transaction made or omitted to be made, on the basis of any information provided by the Manager.

10.1.3. The Manager makes no warranties or representations, implied or otherwise not expressly set out in these Terms and Conditions and, to the fullest extent permitted by law, all such warranties and representations, whether implied or otherwise, not expressly set out in these Terms and Conditions are excluded.

10.1.4. To the fullest extent permitted by the law, the Customer acknowledges and agrees that the Manager shall not be liable to the Customer for any damages, losses or expenses, whether arising out of contract or tort (including but not limited to direct, indirect, incidental, special or consequential damages or economic loss) arising out of or in connection with these Terms and Conditions, the electronic services or any other service provided by the Manager, including but not limited to the following events or matters:

(i) any acts beyond the control of the Manager, including, without limitation, acts of God, acts or regulations of any governmental or supra- national authority, war or national emergency, accident, fire, lightning, equipment failure, telecommunication line equipment failure, riot, strikes, lock-outs, industrial disputes (whether or not involving the Manager’s employees) or epidemics or infectious diseases;

(ii) any defect, deficiency or malfunction in and or any breakdown, disruption or failure of any telecommunications, computer or other electronic equipment or system (whether or not owned, operated or maintained by the Manager or any other person and whether or not used in the provision or operation of any service by the Manager), including but not limited to:

a) the inability or failure of any such equipment or system to accept and/or recognise and/or properly and accurately store, process and/or transmit dates or data incorporating or relying on dates, or the processing, storage and/or transmission of any inaccurate date or data by virtue of such inability or failure of any such equipment or system;

b) the failure of any such equipment or system to accept, recognise or process any Instruction or other instruction;

c) a breakdown in or the failure of any website through which the Manager may offer any of the electronic services;

(iii) any cessation, interruption or delay in transmission or any wrongful interception of any instruction through any telecommunications, computer or other electronic equipment or system (whether or not owned, operated or maintained by the Manager or by any other person and whether or not used in the provision or operation of any service by the Manager);

(iv) the corruption or loss of any data stored in any equipment, terminal or system or instruction or in the course of transmission through the internet, any computer or any electronic or telecommunications system used by the Manager or any other person whether or not in connection with any Account or the provision or operation of any service, including any errors generated in the transmission of any data or instruction;

(v) the cessation or interruption of the availability or operation of any service, including the electronic services;

(vi) the failure or refusal of the Manager or any other person to accept or honour any Instruction or other instruction; and

(vii) any failure on the part of the Manager to perform its obligations or duties to the Customer caused by or arising from any one or more of the events or matters set out in any one or more of the foregoing sub-paragraphs.

10.1.5. The Customer’s Financial Adviser Representative is not an agent of the Manager and has no authority to bind the Manager in any way. The officers and employees of the Manager are not authorised to make any representation or bind the Manager in any way that is inconsistent with these Terms and Conditions. the Manager does not make any expressed or implied recommendation concerning any investment available through the Customer’s Account. Any information provided in relation to any investment available through the Customer’s Account is furnished without regard to the investment objectives, financial situation or particular needs of any particular person and in deciding on any Transaction the Customer shall do so entirely on the Customer’s own assessment of the merits of any such Transaction.

10.1.6. The Customer agrees that the limitations in this section shall survive and apply even if any limited remedy specified in these Terms and Conditions is found to have failed its essential purpose. The Customer is aware that circumstances could arise in which the remedies and limitations on liability set forth herein may appear insufficient to the Customer. In the light of the overall agreement reached hereunder, the Customer agrees that the limited remedies and liabilities of the Manager set out herein are part of a reasonable allocation of the risks and benefits of the agreement between the parties taking all relevant factors into consideration and the availability and costs of insurance with respect to the said risks.

10.2. The Customer’s liability

The Customer agrees to pay on demand all fees and charges relating to the Customer’s Account. The Customer also agrees to indemnify the Manager, the Custodian and their related entities and respective nominees, their respective officers and employees against any claims, liabilities, expenses, losses or costs (including legal costs on a full indemnity basis) suffered or incurred by them as a result of:

10.2.1. Any default by the Customer of the Customer’s obligations under these Terms and Conditions;

10.2.2. The performance by them of their obligations, or exercise by them of powers conferred under these Terms and Conditions (including acting on the Customer’s instructions, notices or requests and incurring fees and charges) not arising from their own negligence, fraud or wilful default;

10.2.3. Any infringement by the Customer of any intellectual property, including trademarks, copyrights, rights of confidence or other rights, of any person or entity;

10.2.4. The enforcement of these Terms and Conditions and/or the recovery of any sums owed by the Customer in respect of the Customer’s Account;

10.2.5. Claims of third parties which may be brought or asserted in respect of the Customer’s Account and/or these Terms and Conditions;

10.2.5. The acts of the Customer’s agents, attorneys or Financial Adviser Representatives;

10.2.6. The Customer’s failure to comply with applicable laws when making any investment through the Customer’s Account; or

10.2.7. Otherwise in connection with the Customer’s Account and these Terms and Conditions. 

10.2.8. This obligation is a continuing obligation, independent of the Customer’s other obligations under any agreement which the Customer may have with the Manager. It continues after termination of the Customer’s Account.

10.3. Risks

As with any investment, there are risks involved with the Customer’s investments made through the Customer’s Account. The Customer acknowledges that:

10.3.1. All investments carry a risk component. The Customer should carefully consider any investment decisions under the Customer’s Account and obtain any independent advice which the Customer considers necessary in making such investment decisions. Portfolio values may rise and fall and the Customer may not receive:

(i) a return of some or all of the Customer’s capital;

(ii) a particular rate of return on capital; or

(iii) any return at all.

10.3.2. The Customer is responsible for ensuring that the investments made by the Customer meet the Customer’s investment objectives and that the Customer is in compliance with the laws, regulatory policies or other statutory requirements that may be applicable to the Customer when making any investment. The Customer represents and warrants that the Customer understands and is fully aware of the risks involved in investing (including investments into units of any of the Funds).

10.3.3 If the Customer gives the Manager an Instruction and the Customer does not satisfy the minimum transaction requirements set by the Manager, the Manager will:

(i) endeavour to aggregate the Customer’s investments with those of other investors to meet such minimum transaction requirements; or

(ii) effect the Customer’s instructions on receipt of instructions from other investors, which when aggregated with the Customer’s instructions, meet or exceed the minimum transaction requirements.

10.3.4. Delays in any Transaction may occur if an Instruction does not provide sufficient details for the Manager to act on the application. This can also occur if the correct signatures are not provided, or where instructions are illegible or incomplete.

10.3.5. The Manager shall bear no liability or responsibility whatsoever to the Customer for any error, misstatement or omission in any prospectus, offering document or report or any other material prepared by or issued by any manager or Fund. The Customer acknowledges that the Customer has read, will read or obtain from the Manager, or the relevant fund manager or Fund up-to-date versions of any prospectuses, offering documents or materials supplied by the relevant fund manager or fund that might exist on the date of the Transaction. The Customer acknowledges and agrees that the Manager shall bear no liability or responsibility to the Customer for any error, misstatement or omission in any prospectus, offering document, report or any other material prepared by or issued by any relevant fund manager or Fund, or willful action or omission, default, fraud or negligence by the relevant fund manager. 

10.3.6. The Manager accepts no responsibility and will bear no liability to the Customer for giving any recommendation or advice to the Customer as to whether to invest or not to invest in any Transaction, or in connection with the performance of any Fund. The Customer acknowledges the desirability and importance of seeking independent financial or professional advice with respect to any dealings or investments or investment opportunities. The Customer acknowledges that any dealings or investments under the Account is solely and exclusively made by the Customer based on the Customer’s own judgment and after the Customer’s own independent appraisal and investigation into the risks associated with such dealings or investments have been made.

10.3.7. if the Customer applies for, or are otherwise interested in any units/shares in any Restricted Scheme:

(i) the Customer is responsible to ensure that the Customer satisfies the requirements set out in Section 305 of the Securities and Futures Act (Cap. 289) of Singapore (as the same may be amended or modified from time to time);

(ii) the Customer is not prohibited from acquiring such shares by reason of the Customer’s domicile, nationality or other standing; and the Customer is fully aware or has consulted and been advised by a financial or legal advisor on the terms and risks which may be applicable to the Restricted Schemes.

11. Representation and Warranties

11.1. The Customer hereby makes the following representations and warranties to the Manager, which shall continue in full force and effect throughout the term of the Agreement:

11.1.1. (for individuals) the Customer is of full legal age and has the legal capacity to execute, deliver or perform the Agreement and to make the investments envisaged thereby;

11.1.2. (for corporations) the Customer has been duly organised and validly existing under the laws of the country in which it is established or incorporated, with full power and authority to enter into and perform its obligations under the Agreement;

11.1.3. neither the Customer, nor any person interested either actually or prospectively in the Account (where relevant) ("interested person"), is a US Person;

11.1.4. the Customer is tax-compliant in all the jurisdictions that he/she/it operates in;

11.1.5. the funds deposited in the Account are from legitimate sources in connection with the Customer's regular business activities and which do not constitute the benefits of criminal conduct within the meaning of the Corruption, Drug Trafficking and Other Serious Crimes (Confiscation of Benefits) Act (Cap. 65A) of Singapore, and all disclosures representatives and nominees made by the Customer in the Agreement are true and accurate in all respects;

11.1.6. the Customer's name does not and has not at any time appeared on the list of Specially Designated Nationals and Blocked Persons maintained by OFAC or on any lists or resolutions issued by the United Nations (whether through the Security Council or otherwise) pursuant to which dealings with persons specified therein are prohibited, restricted or discouraged;

11.1.7. the information set out in the Agreement and in the Annexes and any other information provided from time to time to the Manager are true, complete and not misleading. The Manager is entitled to rely fully on such information and representations unless and until the Manager receives notice of any such change from the Customer;

11.1.8. the Customer acknowledges that the Manager may be required to furnish monthly statement of accounts containing certain types of information to the Customer pursuant to Section 40 of the Securities and Futures (Licensing and Conduct of Business) Regulations and hereby requests that the Customer does not require such monthly statements of account from the Manager (monthly statements of accounts will be sent by the Custodian or sub-custodian to the Customer);

11.1.9. the Customer agrees to instruct and authorise the Custodian or sub-custodian, as the case may be, directly to carry out any foreign exchange transaction in relation to the Portfolio; and

11.1.10. such other representations and warranties required in the Agreement.

11.2. The Customer undertakes to notify the Manager of any change from time to time with respect to any information, representations, warranties, covenants, agreements and confirmations provided pursuant to the Agreement, and to provide such further information, representations, warranties, covenants, agreements and confirmations as the Manager may reasonably require from time to time.

11.3. The Manager hereby makes the following representations and warranties to the Customer, which shall continue in full force and effect throughout the term of the Agreement:

11.3.1. the Manager has been duly organised and is validly existing under the laws of the Republic of Singapore, with full power and authority to enter into and perform its obligations under the Agreement;

11.3.2. the Manager will devote, during the term of the Agreement, such time to the conduct of the business of the Manager as is necessary to provide the services contemplated by the Agreement;

11.3.3. the Manager will maintain all governmental and regulatory licenses, registrations and approvals required by law as may be necessary to continue to perform its obligations under the Agreement; and

11.3.4. the Manager will comply with such securities and other laws, regulations and policy statements as are applicable to the Manager, the investment of the Account or its other obligations hereunder.

12. Conflicts

12.1. The services of the Manager to the Customer are not deemed exclusive. Nothing in the Agreement shall in any way be deemed to restrict the right of the Manager from performing investment management or other services for any other person or entity, and the performance of such services for others shall not be deemed to violate or give rise to any duty or obligation to the Customer. The Manager may retain for its benefit all fees and other monies payable thereby.

12.2. The Manager may enter into transactions on behalf of the Customer in any circumstances where the Manager is a party or has a direct or actual knowledge of a material beneficial interest in such transaction, provided that (1) the Manager has provided adequate disclosure of its interest; and (2) the transaction complies with the Investment Policies as attached in the applicable Annexes.

12.3. the Manager has no obligation to buy or sell for the Account any Authorised Investments that it may buy or sell for the account of other customers but shall seek in good faith to allocate investment opportunities fairly among all its customers. Similar Authorised Investments held in the Account may also be held by other customers for which the Manager or any of its affiliates act as a manager or an adviser. The Manager may invest the Portfolio in Authorised Investments that are managed or advised by The Manager.

12.4. The Customer acknowledges that other customers of the Manager and customers of the Manager's affiliates and their respective officers, directors and employees may have an interest in an Authorised Investment which is purchased or sold by the Manager on behalf of the Customer. The Customer agrees that the Manager may engage in transactions on behalf of the Customer which may be inconsistent with transactions recommended to, or engaged in by the Manager on behalf of other customers of the Manager, or customers of the Manager's affiliates, or transactions engaged in by such affiliates, their respective officers, directors or employees.

12.5. The Customer consents and agrees that, to the extent permitted by applicable law, the Manager may (but is not required to) aggregate investment sale and purchase orders for the Account with similar orders being made contemporaneously for other accounts managed by the Manager or with accounts or affiliates of the Manager if, in the Manager’s reasonable judgment, such aggregation is reasonably likely to result in an overall economic benefit to the Account.

13. Fees, Charges, Expenses and Minimum Transaction Amounts

13.1. In consideration of the services agreed to be provided by the Manager under the Agreement, the Customer agrees to pay the Manager a management fee in relation to the Manager Managed account of Funds as may be agreed between the Customer and the Manager from time to time. The management fee in relation to each strategy or product will be calculated in accordance with the Annex 1 of the Agreement ("Management Fee").

13.2. The Manager reserves the right, in its absolute discretion and from time to time, to vary its fees, charges, expenses and/or interest due to the Manager from the Customer under the Agreement. Such variation in fees, charges, expenses and/or interest shall be notified to the Customer in accordance with these Terms and Conditions. Further, the Manager reserves the right to vary and/or waive, in its absolute discretion and from time to time as it deems fit, the minimum transaction amounts applicable to the relevant Account as prescribed by the Manager from time to time.

13.3. The Customer agrees to pay all costs and expenses (including all taxes, commissions and fees from time to time incurred) in connection with the Account. The Customer further agrees to indemnify the Manager on demand against all costs, expenses, liabilities, claims, demands or proceedings to act in relation thereto or as a result of its acting in good faith on instructions given or purportedly given by any such person.

13.4. The Manager may charge to and recover from the Account any fees, costs, expenses and the amounts due to it hereunder. The Manager shall have a lien over the Portfolio for all amounts payable to it by the Customer whether present or in the future, actual or contingent and in whatever currency. The Manager may at any time, without prior notice to the Customer, realise (whether through a sale or disposal in such manner and on such terms as it sees fit and at the Customer's expense) any part of the Portfolio and may apply the proceeds (or any other amounts held to or payable to the Customer) in or towards settlement of such amounts and the Custodian or sub-custodian shall be authorised to convert any sum from one currency to another at such rates of exchange as the Custodian or sub-custodian sees fit for this purpose.

13.5. The Manager shall be entitled to receive and retain for its own absolute use and benefit (without any liability to account to the Customer) any rebates, fees, other payments or benefits which it receives in connection with or derives from any transaction involving the Portfolio.

14. Performance Incentive

14.1. In consideration of the services to be provided by the Manager pursuant to the Agreement, the Manager shall be paid a performance fee in relation to the relevant strategy or product as may be agreed between the Customer and the Manager from time to time in accordance to Annex 1 of the Agreement ("Performance Fee").

14.2. As the Performance Fee may be paid based on unrealised appreciation, the Customer hereby acknowledges that such appreciation may not necessarily be realised. The payment referred to in section 14.1 above shall be paid, taking into account any distributions, withdrawals and capital contributions in accordance with the applicable Annexes, made to the Portfolio in respect of the relevant calendar year. 

15. Losses and Liabilities

15.1. The Manager makes no representation, warranty or guarantee as to the performance of the Portfolio. The Manager will manage the Portfolio, subject to the provisions of the Agreement, in accordance with its usual business practice and will not be liable for any loss resulting from any decline in value of the Portfolio, the exercise of any of the Manager's rights and discretions or the performance of any of its duties hereunder, any error of judgment or error of fact or, except to the extent they are caused by the Manager's own wilful default, fraud or Gross Negligence.

15.2. The Manager shall not be responsible for or liable to investigate the credit worthiness or status of any issuer, guarantor or other person liable in respect of any Authorised Investment, the validity or binding effect thereof or of any related document or any similar matter.

15.3. The Customer will hold harmless and will indemnify the Manager against all actions, proceedings, claims, costs, damages, expenses and liabilities that may be brought against, suffered or incurred by the Manager, its directors or its officers as a result of or in connection with the performance of its duties under the terms of the Agreement, except to the extent they are caused by the Manager's own wilful default, fraud or Gross Negligence.

16. Termination of the Customer’s Account

16.1. The agreement constituted by these Terms and Conditions between the Customer and the Manager in respect of the Customer’s Account will continue until it is terminated in accordance with these Terms and Conditions. The Customer’s Account may be terminated by the Manager or the Customer for any reason. Termination of the Customer’s Account shall in no way prejudice or affect any rights the Manager may have against the Customer under these Terms and Conditions or under applicable laws.

16.2. The Manager may terminate the Customer’s Account by giving the Customer at least 30 calendar days’ written notice or any other period as may be stipulated by the relevant authorities or necessary to comply with any regulatory directive. Notwithstanding the above, the Manager shall be entitled to terminate or suspend the Customer’s Account, immediately and with notice to the Customer, on the happening of any of the following events:

(i) The Customer fails to comply with any of its obligations hereunder or under any Account or Transaction;

(ii) An encumbrancer takes possession or a receiver and manager is appointed over any of the Customer’s property or assets;

(iii) The Customer makes any voluntary arrangement with creditors or become subject to an administration order;

(iv) The Customer are the subject of a petition presented or an order made or a resolution of winding-up, to place the Customer in bankruptcy, in judicial management or to take any similar or analogous action;

(v) where applicable, the Customer ceases, or threatens to cease, to carry on business;

(vi) any of the Customer’s representations, warranties or statements hereunder or in the Instructions or in any document delivered pursuant to the Account has not been complied with or is incorrect or incomplete in any respect; or

(vii) The Manager forms the view, in good faith, that it should take action in order to preserve its rights or interests in relation to any Account or under its relationship with the Customer.

16.3. The Customer may terminate the Customer’s Account at any time by sending the relevant instructions to the Manager requesting for closure of the Customer’s Account. In order to terminate an account, all prior Investments must be redeemed and withdrawn from the Account.

16.4. If the Customer’s Account is terminated, the Manager may (but is not obliged to) immediately or at any time thereafter, do any one or more of the following:

(i) finalise any incomplete aspects of the Customer’s instructions in respect of the Customer’s Account received up to and including the termination date;

(ii) reserves the right not to pay any income arising from the Customer’s investments which is below such minimum amount as the Manager may determine in its discretion from time to time, if the Customer chooses to terminate the Customer’s Account prior to the receipt of such income by the Manager;

(iii) deduct any outstanding fees and charges owed to the Manager from the sale or redemption proceeds of the Customer’s investments in the Customer’s Account to settle such outstanding fees and charges in respect of the Customer’s Account;

(iv) continue to charge the Customer’s Account with fees and charges for Transactions between the termination date and the date on which all assets in the Customer’s Account are disposed of or have been transferred in accordance with the Customer’s written instructions given separately to the Manager; and/or

(v) exercise such other authority and powers that may have been conferred upon the Manager by these terms and conditions.

16.5. The Manager will follow the Customer’s written instructions on the disposal of the Customer’s investments in the Customer’s Account. If the Manager does not receive the Customer’s instructions concerning disposal of assets in the Customer’s Account, then the Manager may transfer investments in the Customer’s Account to the Customer, or dispose or redeem the investments in the Customer’s Account and pay the proceeds to the Customer.

16.6. Termination of dormant Account(s): the Customer’s Account is dormant if it contains no holdings and value, and may be terminated by the Manager or the Customer for any reason. The Manager may terminate the Customer’s dormant Account after 6 months if the status of zero investment holdings remains unchanged.

17. The Annexes

17.1. The Annexes attached hereto form part of the Agreement.

17.2. The Customer hereby undertakes that if there is any change in any of the information specified in the Agreement the Customer shall notify the Manager forthwith.

18. Correspondence

18.1. Any reports, notices or other communications given to the Customer hereunder will be sent through secured electronic mail, via the Mobile Application. Any such notice shall be deemed to have been sent at the time of transmission or in the case of any other mode of communication.

18.2. Any notices or advice or confirmation sent to the Customer through secured electronic mail via the Mobile Application or via such other methods in circumstances as may be determined by the Manager from time to time at its sole discretion. Any such advice or confirmation shall be deemed to have been received by the Customer immediately after transmission or (in the case of any other mode of communication) at the time of dispatch, and it is the Customer’s duty to check such advice or confirmation.

18.3. Where the Manager receives any instructions via telephone, the Manager shall not be obliged to act until its receipt of confirmation of such instructions in writing or such other form as may be acceptable to the Manager.

18.4. Any notice or communication to be given by the Customer to the Manager must be in the English Language (unless otherwise stated by the Manager or in these Terms and Conditions) and in writing and be delivered personally, or by post or secured electronic mail to such address as the Manager may provide on the Websites or Mobile Application from time to time. Any such notice shall be deemed to have been received by the Manager only upon actual receipt by the Manager.

18.5. Subject to the Manager’s data protection policy outlined in section 19 below, the Customer agrees and consents that the Manager may send direct marketing materials or messages to the Customer from time to time by, electronic mail or messaging service, SMS, Mobile Application, or ordinary mail, relating to financial products, product enhancements or services. The Customer agrees that to the extent permitted by law, the consent herein shall constitute specific opt-in for the purpose of any application rules or regulations.

19. Data Protection

19.1. The Manager Privacy Policy, as may be amended, supplemented and/or substituted from time to time, is a standalone document to these Terms and Conditions and shall apply to all personal data that you provide to the Manager or that the Manager has obtained from any other sources or that arises from the Customer’s relationship with the Manager (or group of companies). The Manager Privacy Policy is available at the Website.

19.2. The Customer hereby consents to the Manager collecting, using, disclosing and processing of the Customer’s personal data in accordance with the Manager’s Privacy Policy and these Terms and Conditions.  

19.3. Where the Customer has linked or referenced a preferred Financial Adviser Representative through the Mobile Application the Customer hereby consents to the Manager disclosing the Customer’s personal data to the Financial Adviser Representative.

19.4. In order to process, administer and/or manage the Customer’s relationship and/ or Account, the Manager will have to collect, use and disclose the Customer’s personal data.

20. Information relating to the Manager Managed Accounts of Funds

20.1. The Customer hereby appoints the Manager and persons duly authorised by the Manager severally to be its attorney and execute and deliver all such documents, agreements and instruments and to otherwise perfect and do all such acts and things which are necessary to give full effect to any of the provisions and powers contained herein including, but not limited to, the sale, disposition and other realisation by the Manager and to give instructions to the Custodian or sub-custodian on all matters related to the Agreement (which shall include instructions on payment of the Manager's fees payable herein, costs and related expenses). The Customer must, if requested by notice in writing to the Manager, provide proof of the Manager's authority to sign third party documents. The Customer undertakes to ratify and confirm all and whatever acts and things the Manager shall do or cause to be done by virtue of this provision on the Customer's behalf.

20.2. The Customer hereby consents and agrees that information supplied on the Agreement and otherwise received in connection with the Agreement (including any information concerning the Customer and the Portfolio obtained from other sources from time to time) may be held by the Manager, its agents, sub-custodians and its affiliates, including the Customer’s linked, assigned or nominated Financial Adviser Representative and each of the foregoing persons may collect, use, disclose, process and maintain such personal data for the following purposes:

(i) purposes of administering or managing the Portfolio, including disclosure to the Custodian or sub-custodian;

(ii) carrying out the Customer's instructions or responding to any enquiry purporting to be given by the Customer or on the Customer's behalf

(iii) dealing in any other matters relating to the Portfolio (including the mailing of reports or notices);

(iv) forming part of the records of the recipient as to the business carried on by it;

(v) observing any legal, governmental or regulatory requirements of any relevant jurisdiction (including any disclosure or notification requirements to which any recipient of the data is subject), such as carrying out due diligence or other screening activities (including but not limited to those designed to combat financial crime, "know-your customer", anti-money laundering, counter-terrorist financing or anti- bribery);

(vi) managing the Manager's infrastructure and business operations and/or to carry out or perform administrative, operational and technology tasks (including technology infrastructure maintenance and support, and business continuity management as well as complying with policies and procedures that may be required by law or that may have been put in place by the Manager, including those relating to auditing, finance and accounting, billing and collections, IT systems, mobile applications, obtaining legal services, data and website hosting, training, and records, document and print management);

(vii) to provide a database to enable the Manager to evaluate the suitability of other products or services and to thereafter dispatch information on other products or services to the Customer, including invitations to events and seminars, whether provided by the Manager, any connected person of the Manager, or any third party except where the Customer has expressed its preference not to be provided such information; and

(viii) sending the Customer by postal mail or email or financial statements or other statements or communication relating to the Portfolio (to the extent any financial statement or communication may be sent to the Customer) and in so doing processing such personal data for such purpose, and in the case of postal mail, the Customer consents to such necessary personal data of the Customer being printed on an envelope that is capable of being seen by the public on order for the envelope to be delivered to the Customer's usual place of correspondence (collectively, the “Purposes”). The Customer also consents and agrees that in carrying out one or more of the above, the Manager and/or its affiliates may need to or will disclose Customer's personal data to certain third parties, whether located within or outside Singapore, as such third parties would then be processing the personal data for one or more of the above Purposes. The Customer, if a corporation and submitting information relating to another individual, represents and warrants that it has the authority to provide that information to the Manager, it has informed the individual about the collection, use, disclosure, processing and maintenance of his personal information for the above Purposes as well as such third parties to whom such personal information may be disclosed by the Manager, as set out above, and the individual agrees and consents to the same. All such information may be retained and used after the termination of the Agreement. In this regard, the Customer undertakes to do all such acts and deeds as the Manager may reasonably request and to execute sign and deliver any document instrument or notice if required to do so by the Manager for the purpose of ensuring compliance by the Manager and/or the Customer with Singapore and other applicable prevailing data protection and other analogous laws in Singapore or elsewhere from time to time. Inquiries concerning the collection, use or disclosure of such personal information may be directed to the Manager.

20.3. The Customer hereby understands, acknowledges and agrees that in order to comply with any applicable anti-money laundering and the prevention of the financing of terrorism regulations, The Manager may require detailed verification of the Customer's identity and the source of the payment of monies. The Manager reserves the right to request such information as is necessary to verify the identity of the Customer and its beneficial owners (if any) and the source of the payment, and to comply with anti-money laundering and anti-terrorism rules under applicable laws. In the event of delay or failure by the Customer to produce any information required for verification purposes, the Manager may refuse to accept any deposits in the Account, terminate the Agreement and/or refuse to pay any withdrawal proceeds. Neither the Manager nor its delegates shall be liable for any loss suffered by the Customer as a result of the rejection or delay of any deposit or payment of withdrawal proceeds, compulsory withdrawal, or termination of the Agreement.

20.4. The Customer agrees that the Customer shall be required to, upon demand by the Manager and in a timely manner: (a) provide any form, certification or other information, as may be requested by and in a form acceptable to the Manager, that is necessary for the Manager: (i) to prevent withholding or qualify for a reduced rate of withholding or backup withholding in any jurisdiction from or through which the Manager receives payments; or (ii) to satisfy reporting or other obligations under the US Tax Code and the Treasury regulations promulgated thereunder or the ITA; (b) to update or replace such form, certification, or other information in accordance with its terms of subsequent amendments; and (c) otherwise comply with any reporting obligations imposed by the United States or any other jurisdiction, including reporting obligations that may be imposed by future legislation.

20.5. The Customer hereby understands, acknowledges and agrees that the Manager may disclose such information and/or produce such forms, certifications and/or such other documents as the Manager may in its sole discretion determine to be necessary to the Treasury Department, the Inland Revenue Authority of Singapore, the Monetary Authority of Singapore and/or such other government division or department and/or statutory body as may be required to satisfy the Manager's reporting or other obligations under the US Tax Code and the Treasury regulations promulgated thereunder or under the ITA.

20.6. The Customer acknowledges and agrees that if, and to the extent that, the Manager is required to make any payment, withholding or deduction as a consequence of the Customer failing to comply in a timely manner with the requirement in the preceding representation and warranty in section 11, the Manager shall be entitled to, at its sole discretion, withhold all or a portion of the amounts payable in respect thereof to the Customer if the Manager is required under the laws of the United States or as a consequence of any agreement between the Manager and the Treasury Department or similar government division or department to withhold any payments as a consequence of the Customer failing to comply in a timely manner with the requirement in the preceding representation and warranty. The Customer agrees to hold harmless and to indemnify the Manager against any amount of payment, withholding or deduction referred to in this section 11 that is in excess of such amount as may be outstanding to the Account.

20.7. The Customer acknowledges and agrees that in the event the status of the Customer or any interested person changes from a non-US Person to a US Person, the Customer shall immediately notify the Manager and the Customer shall be required to, upon demand by the Manager and in a timely manner, provide any form, certification, representation, confirmation or other information, as may be requested by and in a form acceptable to the Manager.

20.8. The Customer acknowledges and agrees that the Manager may in its sole discretion terminate the Agreement with immediate or subsequent effect by written notice if the Customer fails to comply in a timely manner with the requirement in the preceding representation and warranty in section 11, whereupon the Manager shall be entitled to receive all fees and other monies accrued up to the date of such termination.

20.9. The Customer acknowledges and agrees that the Manager shall not be responsible for or liable to the Customer for any loss to the Customer arising as a result of any act or omission or any error of judgment not amounting to actual fraud in complying with the Manager's reporting or other obligations under the US Tax Code and the Treasury regulations promulgated thereunder or under the ITA.

‍21. Force Majeure

21.1. The Manager shall not be responsible for the loss of or damage to any property of the Customer in the possession of the Manager or for any failure to fulfill its duties hereunder if such loss, damage or failure shall be caused by or directly or indirectly due to war damage, terrorist or enemy action, the act of any government or other competent authority, riot, civil commotion, rebellion, storm, tempest, accident, fire, lock-out, strike, power failure, computer failure or error, breakdown or delay in communications, unavailability of prices or disruption of relevant markets or other causes, whether similar or not, beyond the control of the Manager, provided that the Manager shall use all reasonable efforts to minimise the effects of the same.

21.2. The Manager shall not be liable for any failure to perform or delay in performing the services or its duties under the Agreement during any period, if such failure or delay is caused directly or indirectly due to war damage, terrorist or enemy action, the act of any government or other competent authority, riot, civil commotion, rebellion, storm, tempest, accident, fire, lock-out, strike, power failure, computer failure or error, breakdown or delay in communications, unavailability of prices or disruption of relevant markets, or other causes, whether similar or not, beyond the control of the Manager, provided that the Manager shall use all reasonable efforts to minimise the effects of the same.

22. Intended Use Policy

22.1. The Core Managed Account is an investment product with its primary objective being income generation and wealth preservation. Further, to cater to this objective, the Manager has established a set of intended uses and the Customer shall strictly adhere to such intended uses and any failure in adhering to such intended uses shall be deemed as a breach. In the event of any breach, the Manager may, at its sole discretion, without any notice to the Customer, suspend or terminate the Customer's Account; and may notify and report such breach to the relevant authorities under the applicable laws and regulations.

22.2. For the purpose of this section, the intended uses, amongst others, include:

(i) accumulating short-term savings through lump sum or regular deposits;

(ii) allowing the Manager, as per the Customer’s request, to invest the subscription monies deposit via the Havenport Mobile Application and into the Core Managed Account;

(iii) executing redemptions or withdrawals only after the subscription monies has been invested to be eligible for any and all benefits offered by or through the Manager.

22.3 For avoidance of doubt, the Customer shall not use the Mobile Application or effect Transaction in the Core Managed Account to defeat the intended use as specified in section 22.2 which includes, but not limited, to effecting several transactions in the Core Managed Account to avail or qualify for promotions offered by other financial service providers.

‍

23. General

23.1. The Manager shall be entitled at any time and from time to time to disclose to governmental or regulatory authorities any information within its knowledge relating to the Customer, which information is reasonably required by governmental or regulatory authorities, whether such information has been acquired by the Manager pursuant to, or in connection with the Agreement or otherwise.

23.2. The terms of use of the Havenport Mobile Application or the Core Managed Account may be modified or amended by the Manager, at the Manager’s sole discretion, with or without prior notice to the Customer, and the Customer's continued use of the service shall constitute their acceptance of such modifications or amendments without reservation.

23.3. No failure, delay, relaxation or indulgence on the part of the Manager in exercising any power or right conferred upon it in these Terms and Conditions shall operate as a waiver of such power or right, nor shall any single exercise of any such power or right preclude any other or future exercise thereof, or the exercise of any other power or right under these Terms and Conditions.

23.4. If any provision of these Terms and Conditions is held or interpreted by any governmental authority or court of competent jurisdiction to be illegal or invalid under present or future laws or regulations effective and applicable during the term of these Terms and Conditions, such provisions shall be fully separable and these Terms and Conditions shall be construed as if such illegal or invalid provision had never comprised a part of these Terms and Conditions and the remaining provisions of these Terms and Conditions shall remain in full force and effect and shall not be affected by the illegal or invalid provision or by its severance from these Terms and Conditions.

23.5. All questions pertaining to the construction and interpretation of the Agreement and relating to the performance of any of the obligations or duties set forth herein by either of the parties hereto shall be determined in accordance with the laws of the Republic of Singapore. The headings contained in the Agreement are inserted for the purpose of convenient reference only and are not to be considered in any construction or interpretation of the same.

23.6. Any dispute arising out of or in connection with the Agreement, including any question regarding its existence, validity or termination, shall be referred to and finally resolved by arbitration in Singapore and in the English language, in accordance with the Arbitration Rules of the Singapore International Arbitration Centre ("SIAC Rules") for the time being in force, which rules are deemed to be incorporated by reference in this section 22.6. The arbitration tribunal will consist of one arbitrator to be appointed by the Chairman of the Singapore International Arbitration Centre. The parties understand that any Party's right to appeal or seek modification of rulings in an arbitration is severely limited. Any award rendered by the arbitrator(s) will be final and binding and judgment may be entered upon it in any court of competent jurisdiction in the country and state of the principal office of the parties at the time such award is rendered.

23.7. The Agreement supersedes any previous agreement between the parties in relation to the matters dealt with herein and represents the entire understanding between the parties in relation thereto.

23.8. A person who is not a party to the Agreement has no right to enforce any term of the Agreement under the Contracts (Rights of Third Parties) Act Cap. 53A to enforce any of its terms.

23.9. Any term, condition, stipulation, provision, covenant or undertaking contained herein which is illegal, prohibited or unenforceable shall be ineffective only to the extent of such illegality, voidness, prohibition or unenforceability without invalidating the remaining provisions hereof.

‍

24. Annex 1 

CORE MANAGED ACCOUNT (FUNDS) INVESTMENT POLICY

PORTFOLIO NAME: Core Managed Account (“CMA”)

Available for Cash only

Risk Classification:

Conservative

Investment Objective:

The investment objective of this portfolio is primarily to deliver income as well as wealth preservation, by investing in a portfolio of short duration fixed income funds and money market funds.

Investment Parameters:

The CMA portfolio will comprise collective investment schemes (“Funds”) which are registered in Singapore as Authorised or Recognised Schemes. The Manager intends to invest in Funds with a minimum of SGD 100 million equivalent in assets under management (“AUM”) to provide stability and liquidity for effective portfolio management. 

Definitions

“Qualifying Threshold”

SGD20,000 or USD20,000 as at 31 March 2023, as it applies to the portfolio currency selected by the Customer. The Qualifying Threshold may be amended by the Manager from time to time subject to notification via the Mobile Application and/or at www.thecoreaccount.com.

“Reference Rate”

The Reference Rate is a rate set for the purpose of determining a portfolio target return. The Reference Rate is applied daily to Notional Balances below or at the Qualifying Threshold. The Reference Rate less 1% is applied daily to the extent to which Notional Balances exceeds the Qualifying Threshold. 

The Reference Rate shall be set by the Manager at no less than the 6-month Compounded SORA issued by the Monetary Authority of Singapore(“MAS”) as at the beginning of each calendar month.  The Reference Rate may be amended by the Manager from time to time at its sole discretion, subject to notification via the Mobile Application and/or at www.thecoreaccount.com 

The Reference Rate as at 31 March 2023 is 4.5% p.a.

“Notional Balance”

The Customer’s Notional Balance is the Customer’s net subscriptions plus daily accruals arising from the application of the Reference Rate.

“Portfolio Performance”

Annualised percentage change in net asset value. For Customer’s subscriptions and redemptions  occurring on any day within a calendar quarterly period, Portfolio Performance shall be calculated on the Customer’s subscriptions and redemptions on a money weighted basis to the end of the calendar quarter concerned. 

“Target Return”

The overall internal rate of return implied by the application of Reference Rate to the Notional Balance. This is illustrated as follows:

Example of Target Return Calculation:

Notional Balance: $30,000

Target Return: (4.5%*20,000 +3.5% *10,000) / 30,000 = 4.167%

Explainer: For the purposes of Target Return calculation on the customer's Notional Balance, the target return of 4.5% p.a. on the first 20,000 of the relevant portfolio currency and the target return of 3.5% p.a. on the exceeding amounts is aggregated as shown in the formula above.

For the avoidance of doubt, the Reference Rate published on the mobile application and/or at www.thecoreaccount.com shall prevail and shall supersede such Reference Rate as shown here.

‍Fees:

The Core Managed Account adopts an approach whereby no fees are payable until such time the CMA portfolio has achieved the relevant Target Return.  

The management fee (“Management Fee”), if any, is determined based on a fulcrum performance fee mechanism, subject to a floor of 0% and a cap of 2% of the Customer’s Net Asset Value.   

This is effected via a base fee of 1%, plus/minus a performance adjustment.  The performance adjustment is based on the difference between the Portfolio Performance and the Target Return less 1%. The performance adjustment is subject to a minimum of -1% and a maximum of 1%. See Table 1 for an illustration of the fulcrum performance fee mechanism.    

‍Table 1: Example of Management Fee Payable 

Effectively,

- Where the Portfolio Performance is less than the Target Return of the relevant portfolio currency, the Management Fee payable is 0%. (Base fee of 1% - 1% performance adjustment = 0%, as per the Year 2 example)

- Where the Portfolio Performance is above the Target Return of the relevant portfolio currency, the Management Fee shall be the Portfolio Performance less the Target Return, subject to a Management Fee cap of 2% per annum. 

The base fee shall accrue daily and is deducted quarterly. The performance adjustment is made annually and the Management Fee payable will reflect any adjustment for base fees that have been deducted prior to such adjustment. All fees payable shall be made by means of a redemption or deduction of units of the underlying funds of the Customer’s portfolio. In the event of a redemption by the Customer, Management Fee will be calculated and payable prior to the redemption proceeds being paid out to the Customer.

The Manager may at in its sole discretion choose to change the frequency of its base fee deduction from time to time. 

In the event the Manager is unable to effect the redemption on pro-rata basis, the Manager shall in its sole discretion select one or more of the underlying funds of the Customer’s portfolio to effect such said redemption.

‍

25. Annex 2

RISK DISCLOSURE STATEMENT

This statement is to inform the Customer that there are risks involved in placing monies and assets with the Manager for investment on the terms of the agreement entered into with the Manager in addition to the risks associated with the Authorised Investments. As Customer Assets will be invested in underlying funds, the Customer will be indirectly exposed to the risks associated with such funds. Some of the potential risks are set out below. In each case, the exposure will be limited to the investment in the relevant underlying fund. In particular, the Customer should be aware of the following:

a) Reliance on the Management of Underlying Funds

Although the Manager will monitor the performance of each of the Customer's investments under Managed Account of Funds, each underlying fund's management bears primary responsibility to manage the day-to-day operations. The Manager has no ability to control the manner in which such investment managers make investments or whether they will act in accordance with any disclosure documents or descriptive materials on the underlying funds given by them. Furthermore, there can be no assurance that the existing management team of an underlying fund, or any new team, will be able to successfully operate the underlying fund.

b) Past Performance

Portfolio managers of the underlying funds may have extensive investment management experience, but past performance of such expertise is not necessarily indicative of the relevant fund's future results. There can be no assurance that profits will be achieved or that substantial losses will not be incurred.

c) Potential Loss of Investment

There is no guarantee or representation made that investments in the underlying funds will be profitable and the return derived from them can fluctuate. As is true of any investment, there is a risk that an investment in the underlying funds may be lost entirely or in part.

d) Market Risk

Financial markets are increasingly volatile. The net asset values of an underlying fund are influenced by, amongst other things, interest rates, changing supply and demand relationships, trade, fiscal and monetary exchange control programmes and policies of governments, national and international political and economic events and policies. Market volatility of large enough magnitude may sometimes weaken what is deemed to be a sound financial basis for investing in a particular market. Investment expectations may therefore fail to be realised in such instances.

e) Suspension of Redemptions

The redemption of interests in underlying funds may be suspended or prevented by the management of the relevant underlying fund at any time in the event that certain circumstances, such as market disruptions, or restriction or suspension of dealings on any exchange, arise.

f) High Risk Investment Strategies

Assets in the Account may be invested in underlying funds which invest in and actively trade in securities, and other financial instruments using investment strategies and techniques with significant risk characteristics such as margin transactions, options, forward and futures contracts, leverage and derivatives. In certain circumstances, these strategies and techniques can amplify losses and may result in losing substantially money than the actual cost of such instruments.

The above should not be considered to be an exhaustive list of the risks which potential investors should consider before investing. The Customer hereby acknowledges and confirms that it understands the nature and contents of this risk disclosure statement.

g) Interest Rate Risk

During periods of very low interest rates, an underlying fund may be unable to maintain positive returns or pay dividends to investors. Very low interest rates may magnify interest rate risk. Changing interest rates may have unpredictable effects on markets, result in heightened market volatility and detract from an underlying fund’s performance to the extent an underlying fund is exposed to such interest rates. Additionally, under certain market conditions in which interest rates are low and the market prices for an underlying fund’s securities have increased, an underlying fund may have a very low or even negative yield. A low or negative yield may cause an underlying fund to lose money in certain conditions and over certain time periods. An increase in interest rates will generally cause the value of debt securities held by an underlying fund to decline, may lead to heightened volatility in the fixed-income markets and may adversely affect the liquidity of certain fixed-income investments, including those held by the underlying fund. Because rates on certain floating rate debt securities typically reset only periodically, changes in prevailing interest rates (and particularly sudden and significant changes) can be expected to cause some fluctuations of the underlying funds to the extent that it invests in floating rate debt securities. The previously historically low interest rate environment heightens the risks associated with rising interest rates.

h) Currency Risk 

The Net Asset Value per Participating Share will be computed in the base currency of the underlying fund whereas an underlying fund’s investments may be acquired in other currencies. The value in terms of the base currency of the investments of a underlying fund, which may be designated in any currency, may rise and fall due to exchange rate fluctuations of individual currencies. Adverse movements in currency exchange rates can result in a decrease in return and a loss of capital. It may not be possible or practicable to hedge successfully against the consequent currency risk exposure in all circumstances. 

i) Investments in Debt Instruments

Underlying funds may make opportunistic investments in debt instruments. There is a risk that issuers may not be able to make timely payments of interest and principal and may default on such payments. Debt instruments are subject to both actual and perceived measures of creditworthiness. The downgrading of a rated debt instrument or adverse publicity and investor perception involving the issuers could decrease the value and liquidity of the relevant debt instruments, particularly in a thinly traded market. An economic recession may adversely affect an issuer’s financial condition and the market value of the debt instruments issued by such an entity. The issuer’s ability to service its debt obligations may be adversely affected by specific issuer’s developments or operations, or the issuer’s inability to meet specific projected business forecasts. All this may impact the valuation of the underlying funds or result in the underlying fund experiencing losses.

j) Derivatives Risks

Subject to compliance with the requirements in the CIS Code , an underlying fund may from time to time utilise derivatives, including without limitation, both exchange-traded and over-the-counter futures, options and contracts for difference as part of its investment policy. These instruments are highly volatile and expose investors to a high risk of loss. Certain swaps, options and other derivative instruments may be subject to various types of risks, including market risk, liquidity risk, credit risk, legal risk and operations risk.  The low initial margin deposits normally required to establish a position in such instruments permit a high degree of leverage. As a result, depending on the type of instrument, a relatively small movement in the price of a contract may result in a profit or a loss which is high in proportion to the amount of funds actually placed as initial margin and may result in unquantifiable further loss exceeding any margin deposited. Transactions in over-the-counter contracts may involve additional risk as there is no exchange market on which to close out an open position and thus limit loss. It may be impossible to liquidate an existing position, to assess the value of a position or to assess the exposure to risk. An underlying fund may also sell covered and uncovered options. To the extent that such options are uncovered, the underlying fund could incur an unlimited loss.

k) Illiquid Investments

Subject to compliance with the requirements in the CIS Code, an underlying fund may invest part of its assets in illiquid assets and may not be able to readily dispose of such illiquid assets. In some cases, an underlying fund may be contractually prohibited from disposing of such assets for a specified period of time.

l) Trading and Settlement Risks

The trading and settlement practices of some of the markets in which an underlying fund may invest may not be the same as those in more developed markets, and this may increase settlement risk and/or result in delays in realising investments made by an underlying fund. In addition, an underlying fund will be exposed to credit risk on parties with whom it trades and will bear the risk of settlement default. Investors should be aware, however, that this may result in a loss to an underlying fund if a transaction fails to settle and the Manager will not be liable for such loss

m) Repatriation of Capital, Dividends, Interest and Other Income Risks

In some situations, it may not be possible for an underlying fund to repatriate capital, dividends, interest and other income from certain countries, or it may require government consent to do so. An underlying fund could be adversely affected by the introduction of the requirement for any such consent, or delays in or the failure to grant any such consent, for the repatriation of funds or by any official intervention affecting the process of settlement of transactions which may in turn affect the repatriation of funds. Economic or political conditions could lead to the revocation or variation of consent granted prior to investment being made in any particular country or to the imposition of new restrictions.

n) Leverage

Subject to compliance with the requirements in the CIS Code, the operations and investments of an underlying fund may be financed with secured and unsecured borrowing. However, the use of leverage exposes an underlying fund to additional levels of risk including (i) greater losses from investments than would otherwise have been the case had the Sub-Fund not borrowed to make the investments, (ii) margin calls or changes in margin requirements may force premature liquidations of investment positions and (iii) losses on investments where the investment fails to earn a return that equals or exceeds the Sub-Fund’s cost of leverage related to such investments. In the event of a sudden, precipitous drop in value of an underlying fund’s assets, the Sub-Fund might not be able to liquidate assets quickly enough to repay its borrowings, further magnifying the losses incurred by the Sub-Fund. 

Further, in the event that the Sub-Fund is unable to repay the principal or interest on such borrowing, the pledged assets may be disposed of by the lender. If the price received by the lender is insufficient to satisfy the outstanding due to the lender in full, the Sub-Fund may have to dispose of its investments to raise cash for payment of the shortfall to the lender. There may be an adverse effect on the Net Asset Value of the Sub-Fund if such disposal is effected during any period when general market conditions are unfavourable.

An underlying fund may make investments in third party hedge fund products which may use leverage as part of their strategy which are not subject to the requirements of the Code.  While leverage presents opportunities for increasing the total return on such investments, it has the effect of potentially increasing losses as well. Accordingly, any event which adversely affects the value of an investment could be magnified to the extent leverage is utilised and may result in a substantial loss to such investment.

o) Emerging Market Risks

An underlying fund may invest in (i) securities of companies located in emerging countries or issued by the governments of such countries, (ii) currencies of emerging countries or (iii) derivatives with underlying exposure to the credit, interest rate and/or currencies of emerging countries. Investing in emerging countries involves certain considerations not usually associated with investing in developed countries, including security and economic considerations, such as greater risks of expropriation, confiscatory taxation, imposition of withholding or other taxes on dividends, interest, capital gains, other income or gross sale or disposition proceeds, limitations on the removal of funds or capital, imposition of licensing requirements or remove of licenses, nationalisation and general social, political and economic instability; the small size of the markets in such countries and the low volume of trading, resulting in potential lack of liquidity and in price volatility; fluctuations in the rate of exchange between currencies and costs associated with currency conversion; currency restrictions or inconvertibility, certain government policies that may restrict the investment opportunities; and problems that may arise in connection with the clearance and settlement of trades or the ability to remove funds from such country. In addition, the economies of emerging countries are often characterised by frequent and occasionally drastic intervention by governments and such governments may exercise significant control over the country’s economic growth. Governments may play a substantial role in regulating industries and financial markets and may exercise significant control over a particular industry’s development (including financial markets) through the allocation of resources, controlling payment of foreign currency-denominated obligations, setting monetary policy and providing preferential treatment to particular industries or companies. The economies of such countries can also be impacted by taxation and volatile inflation rates and fluctuations in the value of its currency. Certain emerging countries may have restrictions or controls with respect to foreign investment in securities. These restrictions or controls may at times limit or preclude foreign investment in certain issuers and may increase the costs and expenses of such investment or prevent the sale, transfer, unwind or hedging of certain securities. Accounting and financial reporting standards that prevail in certain of such countries generally are not equivalent to standards in more developed countries and, consequently, less information is available to investors in companies located in these countries than is available to investors in companies located in more developed countries. There is often less regulation, generally, of the securities markets in emerging countries than there is in more developed countries. Placing securities with a custodian in an emerging country may also present considerable risks.

p) Volatility Risk

An underlying fund’s investment may involve the purchase and sale of relatively volatile securities in volatile markets. Fluctuations or prolonged changes in the volatility of such securities and/or markets can adversely affect the value of investments held by the portfolio. 

q) Credit Risk

The portfolio’s investments in debt securities may be subject to adverse changes in the financial condition of particular issuers, or in general economic conditions, or both, or an unanticipated rise in interest rates, which may impair the ability of particular issuers to make payments of interest and principal, especially if the issuer is highly leveraged. Such issuers’ ability to meet their debt obligations may also be adversely affected by specific corporate developments, or an issuer’s inability to meet specific projected business forecasts, or the unavailability of additional financing. Also, an economic downturn or an increase in interest rates may increase the perceived potential for default by particular issuers of these securities, depending on their prevailing perceived credit quality and/or assigned credit ratings by widely recognised ratings agencies.‍

The above should not be considered to be an exhaustive list of the risks which potential investors should consider before investing. In opening an Account, the Customer hereby acknowledges and confirms that it understands the nature and contents of this risk disclosure statement.

26. Annex 3

NOTES FOR TRANSACTION UNIT TRUSTS

Transaction Procedures

Subscription

Orders will be generated and placed with the respective Fund Managers upon receipt of the subscription instructions on relevant dealing day 12 noon cut-off time for cash and 8am for SRS, subject to the clearance of the cheque/payment. After the fund price has been obtained, a Subscription Confirmation Note will be sent to the client via email.

Redemption

Orders will be placed with the respective Fund Managers upon receipt of the redemption requests on relevant dealing day 12 noon cut-off time for cash and 8am for SRS. After the fund price has been obtained, a Redemption Confirmation Note will be made available via the Mobile Application. Redemption proceeds will be credited to the client’s bank account or client’s SRS operator where applicable in compliance with the requirements under the code of CIS in respect of redemption proceeds i.e. by T + 6 for Equities Fund and T + 4 for Fixed Income & Money Market Fund, except for certain funds which are not constituted in Singapore or with non-daily valuations.

Net Asset Value (NAV)

The market value of a fund is the total assets, minus liabilities, divided by the number of units or shares outstanding. The value of a single unit is called its unit price. For NAV priced funds, this value is used to determine the prices for subscription and redeeming units. 

Frequency of Account Statements

Monthly account statement of transaction will be made available via the Mobile Application to the client. All clients with holdings will receive an account statement of holding/valuation report made available via the Mobile Application on monthly basis.

Complaints

When applicable, consumers are advised to contact the Financial Adviser Representative that sold them the product to lodge the complaint. If consumers are not satisfied with the Financial Adviser Representative, consumer may choose to refer the case to Financial Industry Disputes Resolution Centre Ltd (FIDRec). FIDRec is an independent and impartial institution which also adjudicates on financial disputes between consumers and financial institutions. FIDRec is unable to advice consumers whether to accept or reject any specific offer made to them by the Financial Adviser Representative. The decision of FIDRec is binding on the Financial Adviser Representative, but not on the consumer. If the consumer is dissatisfied with the outcome, the consumer may pursue other options including legal action.